Ordering
- Orders can be placed at anytime, however orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent out the following day.
- Orders placed on the weekend, will be sent out the following Monday
- Email/Live Chat hours are Monday – Friday from 9AM – 7PM PST
- Visit the “Products” page and review our products by clicking the product title.
- Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “PROCEED TO CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Sorry, we only ship to Canadian addresses.
We do not have a minimum order, however orders less than $150 will be charged a flat rate of $20 for shipping.
Payment
Currently, we accept Email Transfers & Bitcoin. Please follow the instructions below, or contact your banking branch directly for further assistance.
Once your order has been confirmed we will send you a tracking number and confirmation within 48 hours after payment.
Not at the Moment but we are working on it.
Shipping
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Payments accepted before 1PM PST, will likely be sent out same day, payments accepted after 1PM PST will be sent the following day. Once the Shipping Carrier has scanned the package, we will provide you with your tracking in an email.
It can take up to 48 hours for tracking numbers to be updated with Shipping Carrier. If after 48 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 9AM PST – 7PM PST.
- If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us through email.
- You will then file a trace with the Shipping Carrier in an attempt to locate your package.
- Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be on route to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
- We cannot issue refunds due to the lateness of the package as that is solely due to the Shipping Carrier and is not within our control.
- We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
UNCLAIMED PACKAGES
If after 15 days your package(s) is/are still left unclaimed at the postal station, the Shipping Carrier will ship the unclaimed package(s) back to us.
Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by the Shipping Carrier, we are not held liable and packages cannot be picked up. No reimbursement or replacement package will be sent
Please also check to ensure your shipping address is correct and any unit number or PO Box is added.